Product OwnerStakeholder & scope
CJMCustomer journey manager
EngineeringTBC
QATBC
ResearchUser researcher
DesignUX / UI / Service designer
ContentContent writer
ExternalLegal & compliance — as needed
01
Stakeholder mapping Every project starts with a stakeholder map — identifying all team members, external colleagues, and dependencies so nothing is missed and the right people are involved from the start.
02
Working groups & requirements In progress Working groups are running weekly — stakeholders are kept closely involved throughout, with design progress shared and discussed at each session. Requirements are continuously documented and refined in Jira as the project evolves.
03
Sketches & early wireframes Before committing to any direction, I sketched ideas quickly to bring to working groups — lightweight enough to invite challenge, clear enough to spark a useful conversation with stakeholders.
04
Strawman prototype Once alignment was reached on direction, we built a strawman prototype to give the project shape — enough to stress-test assumptions internally before going anywhere near users.
05
Research & iteration With something concrete to test, we created a research discussion plan and defined the assumptions we needed to validate. Testing findings fed directly back into the design — iterating until we had something we were confident to ship.
06
High-fidelity prototype & stakeholder sign-off Once the design was validated through research, we moved to a high-fidelity prototype reflecting the final UI and content. This was presented to stakeholders for formal sign-off — ensuring everyone from product to legal was aligned before a single line of production code was written.
07
Dev handover & build monitoring In progress Designs have been handed over to engineering with annotated specs and a dedicated walkthrough covering edge cases, states, and interactions. The build is underway — a small number of final design queries are still being resolved as the team moves toward completion.
08
Performance monitoring via Power BI Pending The project is currently in build with a live date expected at the end of August 2026. Once live, we will use Power BI dashboards to track performance against our defined success metrics — monitoring adoption, completion rates, and any downstream impact on support volumes.
